Privacy & Data Policy

Our contact details

Arrow Corporate Promotions

69 Rodger Avenue,

Glasgow G77 6JS

Tel: 0141 639 4210

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

Company Name, Address and Tel numbers.
Personal identifiers: Contact within Company, Telephone Number, email, social media address.
Use of Cookies On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website or general internet use. Such information will not identify you personally it is statistical data about our visitors and their use of our site. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have requested a catalogue, a quotation or a sample to be sent
You have completed an online enquiry sheet
We have met you face to face and we exchanged contact details
You have engaged with us on social media
You have visited our website
We may also occasionally contact you about new products, special offers/promotions and services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest

(e) We may need to share your information with our service providers. Only relevant information shall be passed to these external organisations and we will never pass your information to third parties outside of this remit. Any data provided to these third parties will be used solely for the purpose of undertaking the operations for which they are intended. We will never sell your details to a Third Party or allow them to contact you directly.

You are able to remove your consent at any time. You can do this by contacting [email protected]

How we store your personal information

Your information is securely stored.

We keep Company contact details as long as there is legitimate interest or until such time you request to be removed

If we have any personal details e.g. residential address for delivery of an order, this will be removed from our system once the order is fulfilled and paid in full.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: [email protected] if you wish to make a request.

This policy does not form any part of a contractual agreement with Arrow Corporate Promotions Limited and we reserve the right to amend the Policy at any time.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk